I really wanted to love this but.. I found it drying and gritty in texture. Also the pigment was a lot brighter than I was expecting from a tinted lip balm . I tried using it as a blush
Thank you for reviewing our Sugarplum, although I'm sorry to hear you found it drying and gritty in texture - that doesn't sound like the Sugarplum we know and love!
So we can look into this further, can you please flick us an email at firstname.lastname@example.org with a photo of the product and a photo of the batch number (printed in black on the tube)?
As a part of our product guarantee, I'd love to send you out a replacement lip balm. If you're interested in this can you please confirm which one you'd like to try? Alternatively, if you've ordered through our website, I can refund this one for you instead 😊