Hi Alexis,
Thank you so much for taking the time to share your feedback, although I'm sorry to hear you haven't loved our Nourishing Sweet Orange & Vanilla Body Butter.
Due to the tubes being made from moulded cardboard, you do need to take extra care of it and it doesn't work well in water!
As a part of our product guarantee, I'd love to send you out another product - is there another product you're wanting to try out? If you're interested in this, can you please flick us an email at hello@ethique.com alongside your delivery details. Alternatively, if you've purchased this through our website, I can refund this one for you instead.
Let me know which option you'd prefer 😊
~ Georgia